F.A.Q.
PLACING AN ORDER
1. WHAT ARE YOUR MINIMUMS?
5 total main pieces but only 1 of any particular main item. You may mix between items, sizes, and options to reach our extremely low minimums.
5 of any particular accessories including sublimated socks.
50 pairs of knitted socks.
2. WHAT SIZE AM I?
It’s best to take some body measurements and check the sizing chart that corresponds to the product and cut you are ordering. It is also highly recommended that you organize sizing samples for your team to try on.
3. I ORDERED THE WRONGSIZE, WHAT CAN I DO?
You may not return, exchange, or alter custom product but we have a Sizing Replacement Program which extends a 30% off retail discount for an identical replacement of your product in another size.
4. WHEN WILL I RECEIVE MYORDER?
If you placed a traditional order, you could find your ship date listed on the sale order which can be found in the orders section of your account once logging in. If you placed a Team Store order, then it will ship as specified in the left-hand section of your Team Store.
5. HOW CAN I PLACE A REORDER?
You can place a reorder by logging into your SHOP account and selecting the reorder button next to the history of your original order. If you need any help, please ask us for
assistance.
6. MY COUNTRY DOES NOT HAVE A REPRESENTATIVE, HOW CAN I ORDER?
The process of ordering is no different for you than other clients. To get started contact us at sales@vergesport.com
7. DO WE SHIP SIGNATURE REQUIRED?
Yes, our shipments require a signature on all custom orders. Please contact your Customer Service Representative if you need this signature requirement removed.
DESIGNING MY CLOTHING
1. I DON’T HAVE A DESIGN, CAN VERGE HELP?
Of course, we have an experienced design team that is ready to bring your ideas to life.
2. HOW DO I SUBMIT MYDESIGN?
You can email them directly to your designer if you have already been in contact with them. If not then simply email it to your sales contact, and we will get it to the correct designer for you.
3. CAN I USE PANTONE SPOT COLORS IN MY DESIGN?
Sure, although we are a fully digital print house we can create custom color formulas which are extremely similar to Pantone spot colors. We also offer a standard color palette to help simplify the process of choosing colors and can send it to you on physical material for best color representation.